Administrative Officer - Gerai Operations (Pondok Kopi Branch)

Join PT. KB Finansia Multi Finance (Kreditplus), a leading financial services provider in Indonesia, as an Administrative Officer for Gerai Operations at our Pondok Kopi branch in Pulo Gadung, Jakarta. This role is pivotal in ensuring smooth daily operations and exceptional customer service at our branch. As part of our team, you'll be the backbone of our operations, handling everything from customer inquiries to internal documentation, all while maintaining the high standards of Kreditplus.

Our Pondok Kopi branch is a vibrant hub of financial services in the heart of Jakarta. Here, you'll have the opportunity to work in a dynamic environment, supporting our mission to provide accessible and reliable financial solutions. With a team of dedicated professionals, you'll play a crucial role in maintaining the efficiency and professionalism of our operations.

In this role, you'll be responsible for a wide range of tasks, from managing customer data to coordinating with various departments to ensure seamless operations. You'll use tools like Microsoft Office Suite, SAP, and our in-house CRM system to streamline processes and enhance customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Managing customer data and ensuring accurate record-keeping using SAP and Microsoft Excel.
• Assisting in the processing of loans and other financial transactions, ensuring compliance with regulatory requirements.
• Providing excellent customer service by addressing inquiries and resolving issues promptly.
• Coordinating with various departments to ensure smooth operations and timely resolution of customer concerns.
• Preparing and maintaining reports and documentation using Microsoft Office Suite.
• Assisting in the organization of branch events and activities to enhance customer engagement.
• Supporting the branch manager in maintaining the branch's cleanliness and order.
• Participating in training programs to stay updated with the latest financial services and operational best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Administration, or a related field.
• Minimum of 2 years of experience in administrative or customer service roles in a financial institution or similar organization.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with SAP is a plus.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet deadlines.
• Good organizational and time-management skills.
• Fluency in both written and spoken Indonesian is required.

🛠️ Keahlian

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