E-Hailing Customer Support Specialist

Join our dynamic team as an E-Hailing Customer Support Specialist in beautiful Bali! We are urgently hiring for our July 2026 intake to provide exceptional support to our growing customer base. In this role, you will be the first point of contact for riders and drivers, ensuring smooth operations and a positive experience for all users. Private Advertiser is a leading e-hailing platform in Bali, known for our commitment to innovation and customer satisfaction. Located in the heart of Bali, our office offers a vibrant and supportive work environment.

As an E-Hailing Customer Support Specialist, you will handle a variety of customer inquiries, resolve issues promptly, and maintain high levels of customer satisfaction. You will work with our cutting-edge customer service software, Zoho Desk, and our proprietary e-hailing platform, ensuring seamless communication and efficient problem-solving. This role offers a unique opportunity to be part of a fast-growing company in the rapidly evolving e-hailing industry.

We are looking for a proactive and detail-oriented individual with a passion for customer service. If you are ready to make a difference and contribute to our mission of providing the best e-hailing experience in Bali, we invite you to apply today!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints related to rides, payments, and account issues.
• Provide timely and accurate information to riders and drivers.
• Resolve customer issues using our proprietary e-hailing platform and Zoho Desk.
• Monitor and improve customer satisfaction metrics.
• Assist with the onboarding process for new riders and drivers.
• Collaborate with other teams to ensure smooth operations.
• Participate in continuous improvement initiatives to enhance customer service.
• Adhere to company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the e-hailing or transportation industry.
• Proven ability to handle high volumes of customer inquiries.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using Zoho Desk and other customer service software.
• Familiarity with the e-hailing industry and customer service best practices.
• Ability to work in a fast-paced and dynamic environment.
• Bachelor's degree in a related field is a plus.

🛠️ Keahlian

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