Operations Supervisor - Luxury Hospitality (Kupang, NTT)

Join Amaris Hotels as an Operations Supervisor in the vibrant city of Kupang, Nusa Tenggara Timur! We are seeking a dynamic and guest-focused professional to oversee daily hotel operations, ensuring seamless service delivery and unforgettable guest experiences. As part of our luxury hospitality team, you will play a crucial role in maintaining the highest standards of service and guest satisfaction.

In this role, you will work closely with our dedicated team of front office, housekeeping, and food and beverage staff to ensure that every aspect of the guest journey is flawless. You will be responsible for monitoring and managing daily operations, including check-ins, check-outs, room assignments, and guest inquiries. Your attention to detail and problem-solving skills will be essential in addressing any issues that may arise, ensuring that our guests always have a positive experience.

📋 Tanggung Jawab Pekerjaan

• Oversee daily hotel operations, including front office, housekeeping, and food and beverage services.
• Monitor and manage guest check-ins, check-outs, and room assignments.
• Ensure seamless communication and coordination between departments to deliver exceptional guest experiences.
• Address and resolve guest complaints and issues promptly and professionally.
• Monitor and maintain high standards of cleanliness and presentation in guest rooms and public areas.
• Develop and implement operational procedures and protocols to improve efficiency and guest satisfaction.
• Conduct regular inspections and audits to ensure compliance with hotel policies and procedures.
• Provide training and support to front office, housekeeping, and food and beverage staff.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 3 years of experience in a supervisory or managerial role in the hospitality industry.
• Strong knowledge of hotel operations, including front office, housekeeping, and food and beverage services.
• Excellent communication, interpersonal, and leadership skills.
• Attention to detail and problem-solving abilities.
• Fluency in English and Bahasa Indonesia.
• Familiarity with hotel management software, such as PMS (Property Management System) and POS (Point of Sale) systems.
• Ability to work under pressure and manage multiple tasks simultaneously.

🛠️ Keahlian

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