Online Order Administration Staff
Join our dynamic team at Perseroan Terbatas - Badan Toserba Gading Serpong as an Online Order Administration Staff and be part of a thriving retail environment. If you are passionate about retail, enjoy fast-paced work, and thrive in a collaborative team setting, this role is perfect for you. Located in Kelapa Dua, Banten, our store is a bustling hub of activity, and we need someone to manage our online orders efficiently and effectively.
As an Online Order Administration Staff, you will be responsible for managing and processing online orders, ensuring that our customers receive their purchases promptly and accurately. You will use our in-house Order Management System (OMS) to track and update orders, communicate with customers and our warehouse team, and resolve any issues that may arise. This role offers a unique opportunity to be at the heart of our retail operations, helping to drive our success in the competitive retail market.
📋 Tanggung Jawab Pekerjaan
- Manage and process online orders using our in-house Order Management System (OMS).
- Track and update order statuses to ensure accuracy and prompt delivery.
- Communicate with customers to provide order updates and resolve any issues.
- Coordinate with our warehouse team to ensure timely order fulfillment.
- Monitor inventory levels to prevent stockouts and ensure product availability.
- Generate and maintain accurate reports on order processing and inventory levels.
- Assist in training new staff on order management procedures.
- Stay updated on industry trends and best practices in online order management.
🎓 Kualifikasi & Syarat
- Minimum 1 year of experience in retail or order administration.
- Familiarity with retail software and order management systems.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to work under pressure and meet tight deadlines.
- High school diploma or equivalent.
- Knowledge of Indonesian language and English is a plus.
- Computer literate with proficiency in Microsoft Office Suite.
🛠️ Keahlian
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