Service Manager (Palawan)

EastWest Banking Corporation · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 15000000 - 25000000
EastWest Banking Corporation is seeking a dynamic and experienced Service Manager to join our team in Bali. As a Service Manager, you will be responsible for overseeing the delivery of exceptional banking services to our customers. This role offers a competitive salary and a range of benefits. If you are passionate about banking and customer service, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Oversee the daily operations of banking services to ensure high-quality customer experiences.,Manage and develop a team of service representatives to achieve departmental goals.,Monitor and analyze service performance metrics to identify areas for improvement.,Ensure compliance with banking regulations and internal policies.,Develop and implement service improvement initiatives.,Provide leadership and mentorship to team members.,Handle customer complaints and resolve issues effectively.,Collaborate with other departments to enhance overall customer satisfaction.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Banking, or a related field.,Minimum of 5 years of experience in banking or customer service management.,Proven track record of managing teams and achieving service excellence.,Strong knowledge of banking products and services.,Excellent communication and interpersonal skills.,Familiarity with banking software and systems.,Ability to work under pressure and meet tight deadlines.,Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

Leadership and team managementCustomer service excellencePerformance analysis and improvementRegulatory complianceProject managementCommunication and negotiationProblem-solving and conflict resolutionSoftware proficiency (banking systems)
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